Refund Policy

Last updated: September 25, 2026

What you're buying

Scoring and generating startup ideas is free, and so is building investor materials. Paid credit packs (1, 5, or 10 credits) unlock the paid tools for an idea in your history. One credit unlocks all of them for that idea: the Deep Market Test, the Credit Finder report, and the real deliverables — an investor memo (.docx), financial model (.xlsx), and pitch deck (.pptx). Running more of those tools on the same idea, or running one again, does not use another credit. Purchased credits expire 90 days after purchase.

Public beta welcome credit. New accounts receive one free credit when their email address is verified. It works exactly like a purchased credit, expires 30 days after it is granted, and — because nothing was paid for it — is not refundable or exchangeable.

Refund eligibility

How to request a refund

Email [email protected] with your account email and the approximate purchase date. Purchases are made in cryptocurrency via NOWPayments, our payment processor. Because crypto transactions settle on-chain and aren't reversible the way a card payment is, an approved refund is issued as a manual crypto transfer back to a wallet address you provide, rather than an automatic reversal — this can take longer than a typical card refund, so please allow extra time.

Chargebacks and disputes

If something's wrong with a purchase, please contact us directly first — most issues can be resolved faster that way than through a formal dispute. Unlike some payment providers, NOWPayments is not a merchant of record for this app: we (not NOWPayments) are the legal seller of record for credit-pack purchases, so we handle refund and dispute resolution directly rather than through the processor.

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