Refund Policy

Last updated: October 8, 2026

What you're buying

Scoring and generating startup ideas is free (the idea scorer is the only free tool). Paid credit packs (1, 5, or 10 credits) unlock the paid tools for an idea in your history. One credit unlocks all of them for that idea: investor materials, the Deep Market Test, the Credit Finder report, and the real deliverables — an investor memo (.docx), financial model (.xlsx), and pitch deck (.pptx). Running more of those tools on the same idea, or running one again, does not use another credit. Purchased credits expire 90 days after purchase.

Public beta welcome credit. New accounts receive one free credit when their email address is verified. It works exactly like a purchased credit, expires 30 days after it is granted, and — because nothing was paid for it — is not refundable or exchangeable.

Refund eligibility

How to request a refund

Email [email protected] with your account email and the approximate purchase date. How an approved refund reaches you depends on how you paid:

Chargebacks and disputes

If something's wrong with a purchase, please contact us directly first — most issues can be resolved faster that way than through a formal dispute. Neither PayPal nor NOWPayments is a merchant of record for this app: we are the legal seller of credit-pack purchases, so we handle refunds ourselves.

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